Recording & transcription
If Tapestry cannot hear you, make sure microphone access is enabled in iPhone Settings, then reopen the app and try a short recording in a quiet space.
Tapestry Support
How can we help?
Questions about recording on iPhone, capturing a Chrome tab, your account, subscriptions, or your data? Tell us what happened and we’ll help you get back to creating.
Email supportv@tapestry.houseQuick help
Start here
Chrome extension
Make sure you are using Chrome 116 or later and that Tapestry is enabled in Chrome Extensions. Start capture from a tab that is actively playing audio. Protected or DRM-controlled media may not be capturable, and the extension does not use your microphone.
Account & sign-in
Use the same sign-in method you chose when creating your account. If you still cannot get in, email us from the address connected to Tapestry.
Subscriptions
App Store subscriptions and cancellations are managed by Apple. You can review your plan in Apple Subscriptions.
Before you write
Help us help you
Include the email linked to your account and a short description of what you expected and what happened instead. For iPhone, include the model and iOS version. For the extension, include your Chrome version and computer operating system.
Screenshots can help, but please remove private recordings, transcripts, passwords, payment information, and anything else you do not want to share.
Looking for privacy choices or account deletion? Visit Data Controls.